FAQs

 

ARE YOUR PRICES IN CANADIAN DOLLARS? 

Yes all prices shown are in CAD.

We try to keep up to date with the US/CAD exchange rate and be as competitive as we can. Sometimes we are able to lower some prices a bit and other times we have to increase them, as we have to purchase a high percentage of the wigs/pieces/stock in USD.  Thank you!  

DO YOU HAVE A STORE WHERE I CAN TRY ON WIGS? 

We do not have an actual store in Ottawa and we do not have the facility for people to come try on wigs.   However local customers in Ottawa, Ontario are welcome to pick up their orders. Just give us a call at 613-491-1029 or send us an email.


SHIPPING COSTS 

We currently ship within Canada only.

Canada Post Expedited
 is guaranteed 2-7 business days depending on where in Canada you live. This is the time frame from when your order is actually shipped and you have received shipping information.  Please read the "Availability" section of the product as every product has a different "ready to ship" time.

This service has a flat rate:  $16.99

Canada Post Xpresspost and this is 1-2 days for most parts of the country. However some remote parts of the prairies and British Columbia, it can be up to 3 days.  This is the time frame from when your order is shipped.  Please read the "Availability" section of the product as every product has a different "ready to ship time"
 
This service has a flat rate:  $36.99


WHAT DO THE DIFFERENT CAP TYPES MEAN? 

Standard or Stretch Cap
: The most common of all wig cap types and is usually not visible through the hair. The cap usually has a closed lace layer around the crown at which the hairs are sewn onto by machine. Hair is usually styled in such a way that the crown is lifted so the cap is not visible. This cap gives the hair volume at the crown due to the natural lift. 


Mono Top or Monofilament Top Cap: Made in such a way that gives the look of a natural scalp by allowing the natural scalp color of the wearer to show through. Monofilament caps are typically made of thin mesh-like material, usually of nylon or polyester. Due to hairs usually being attached by hand tying at the crown, these caps usually give the most natural look. Wigs are thus easier to style and more versatile due to the attachment method. Much like real hair, the wig can be parted or brushed in any direction. These soft cap wigs are good for easily irritable scalps. Due to the natural look of the wig, it is also highly recommended for severe and total hair loss individuals.
 
Mono Crown Cap: Made in such a way that gives the look of a natural scalp but only at the crown area at the center point of the cap or top point of your head.  So a tiny piece of sheer lace at the crown.  Works well on wigs with full bangs - as give a natural look to the top of the head.  For off the face wigs with long bangs or no bangs lace front or full mono works better so you will find most mono crown wigs have bangs of some kind.

Hand-Tied Caps:  These caps offer a Monofilament construction all over the whole cap not just on the top.  So the entire cap has had the hairs hand-tied to the thin mesh-like material. They are very light weight, very comfortable and offer parting options and an ultimate natural looking scalp all over your head.  

Lace Front:  Lace Front Caps offer a small piece of invisible lace extends form the cap and runs along the forehead line to imitate natural hair growth at the hairline.  Giving the ultimate real appearance - particularly ideal for wigs that are worn off the face without bangs.

Capless Caps: This type of cap allows for maximum aeration for the wearer. The crown is constructed by vertical lace strips with open spaces between wefts. These openings allow the wig to be lighter and more breathable than standard cap wigs.


SYNTHETIC VS. HUMAN HAIR 

Synthetic Hair:  Synthetic hair is easy to care for and affordable for most people. The fibers used to make each hair on synthetic hair wigs allow the wig to maintain different types of styling such as texture, curl, waves, or volume. The higher quality synthetic wigs make it almost impossible to tell the difference from human hair.  But you you can damage your synthetic wig permanently if you use heat styling tools or chemical treatments on it.  But you do now have some styling options if you go with some of the Heat Friendly synthetic wigs that are offered by Raquel Welch and Jon Renau which can withstand up to 350F.  However heat styling these types of wigs too often can limit their lifespan.


Human Hair:  Human Hair is usually made of Chinese, Indian Indonesian or sometimes European hair. Most Human Hair wigs are made from Chinese or Indian hair as they are more readily available. A Human Hair wig requires more care and upkeep and they are more expenive but is the most natural looking and long lasting option. Since they are made of human hair, these wigs can be styled just like your own hair. Remy hair is more expensive because it is cut from the donators head and retained in the same direction when used to make a wig or hairpiece and this helps to reduce tangling. Human hair wigs can be cut, chemically treated and heat-styled but also require to be cared for like your own hair and needs to be washed, conditioned, dried and styled. 

Do bear in mind that these wigs have been pre-dyed and chemically treated to achieve the style and colour you see and we do not recommend further processing your wigs - unless you go with a natural colour that has not been treated like theJon Renau Naturals colours (see Angie, Kate, Carrie, Nicole and Jennifer styles by Jon Renau).  If you have a multi-coloured Human Hair wig that is pre dyed/highlighted the results may not be as expected and further chemical treatment may result in over-processing and damage the natural hair fibers. Human Hair wigs are typically for people that want and have the time to provide more care and attention for their wig. 

Human Hair/Synthetic Blends:  Clients with less time to care for a human hair wig but that also want a more natural look should look and the flexibility of styling can look at some of the human hair-synthetic blended wigs that will retain more style than a fully human hair wig. New Image and Envy brands offer these blends.

HOW TO WASH A SYNTHETIC WIG 

  • Fill a sink basin with cool water.

  • Add a capful of synthetic wig shampoo and blend in. Never use regular shampoo on synthetic wigs! If the wig has picked up the odor of smoke or other strong odors, you may add a teaspoon of baking soda to your basin, and blend in. We do sell good quality wig shampoo and conditioner for our customers (available on our Accessories page).

  • Gently swish the wig or piece in the water for about 30 seconds to a minute until the wig is saturated. Then gently scrub the front of the wig cap, where it meets the forehead until clean

  • Leave the wig soak in the sink or basin for about 15 minutes 

  • Empty the sink/basin of water and rinse the wig or piece in cool water. It is very important to use cool water particularly on curly wigs, as warm water will over-relax the curls of wigs. 

  • Gently squeeze excess water out of wig. Do not rub or twist your wig. Spread the wig out on a thick absorbent towel and leave in a ventilated area to dry overnight. You should spray on a little leave-on wig conditioner, when you start the drying process (you can purchase wig conditioner on our Accessories page)

  • When the wig is entirely dry, and not before, you can give it a shake and run your fingers through it - as its synthetic its original style should return once dry.  If you usually use a brush you can now brush it back to the style you are used to. We recommend a wig brush or a hair pik. 


SIZE GUIDE
 

Across most brands you will find the following cap sizes to be standard:
Petite:  21"
Average: 21.5"
Large:  23"
 
99% of the caps inside the wigs are adjustable with hooks, velcro or strap tabs (like you find on bra/dress straps).  So each size above can be made a bit bigger or smaller.
 
Some brands tend to run a bit smaller or bigger than the above measurements.
 
For smaller heads we can reccommend the Average wigs in:
Amore
Noriko
Rene of Paris
Ellen Wille
  
Please see diagram below on how to measure your head